Refund policy
At Joe’s Garden, we want you to be completely happy with your order – which is why everything we sell comes with a 14-day satisfaction guarantee, in addition to your statutory rights.
If your order is damaged, missing or incorrect
Sometimes things go wrong in transit – if they do, we’ll always do our best to put it right.
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If your order is damaged, incomplete, or not quite what you expected, email us at info@joesgardenshop.com as soon as you can.
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We’ll either send a replacement or issue a full refund.
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We may ask for photos of any damage or issues to help us improve and resolve your case quickly.
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If your plant looks smaller than expected, pop a tape measure next to it and send a photo (measuring from the base of the pot to the top of the plant).
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If something is missing from your delivery but ticked on the note, check your dispatch email – some items may arrive separately.
Be sure to include your order number and full postal address so we can help you quickly.
Please note: where a refund is provided, our liability is limited to the value of the goods and original delivery charge.
Cancelling or returning your order
Changed your mind?
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If your order hasn’t been shipped yet, get in touch at info@joesgardenshop.com as soon as possible. We’ll do our best to cancel it and issue a refund.
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If it’s already being packed, we might not be able to stop it going out – but you can still return it.
Once your parcel has arrived:
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You can return your order for a refund, as long as it’s in saleable condition
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Returns are at your own cost, and must be sent back to our nursery (address below)
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Please use a tracked courier and include your name and address inside the box
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Do not refuse delivery – if you do, the courier may dispose of the parcel and we won’t be able to issue a refund
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We’re not able to cover return costs or arrange collections
If you’re returning something due to damage or a fault, please contact us at info@joesgardenshop.com before sending anything back.
Returns Address: (To be confirmed – coming soon)
Missing items
Your order might arrive in more than one delivery – especially if it’s large or contains heavy items.
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If something hasn’t arrived, check your dispatch confirmation email first – it may be coming separately
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If your account is registered, log in to check the order status
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You’ll receive another email when the next delivery goes out
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If your order is marked as complete but something’s still missing, email us at info@joesgardenshop.com and we’ll sort it out
Refunds and payment methods
All refunds are made to your original payment method.